1. Q: What is Tinheo’s Import/Export Code for China?

A: Tinheo’s import and export code for China is 4419964635

2. Q: What is Tinheo’s Business Registration Number?

A: Tinheo business Hong Kong registration number is 71993547

3. Q: How long does a quotation take?

A: In most cases, we respond within 2 hours after receiving an RFQ. If the quote is delayed, we will notify you as soon as possible.

4. Q: What are Tinheo’s shipping terms?

A: Our standard terms are Ex Works (EXW) for rapid prototyping and regular production orders. This means the customer is responsible for shipping, customs clearance and all other associated fees once the goods have left our premises.

For express shipments, we use Delivered Duty Unpaid (DDU), which means that the client is responsible for paying import duty when the goods arrive to your destination.

5. Q: How quickly can I get my parts?

A:Quality parts can be made in as little as two weeks if you provide us with complete 2D and 3D CAD models. More complex parts requiring or other special features will take longer. Request a quote to get more accurate lead times based on your project.

As for shipping, most of our shipments are via air freight, which can take a few days from China to Europe or North America.

6. Q: What tolerances can Tinheo achieve?

There is not a given set of tolerances that fits all processes and materials. In every case, the final tolerances on your part will depend on a number of factors, including but not limited to:

Part size
Design geometry
The number, type and size of features
Surface finish
Manufacturing process

Once your order is confirmed, we will review your design and provide a design for manufacturing review, pointing out any areas where we may not be able to achieve your desired tolerances. It’s helpful if you can specify which areas in your design have critical tolerances that must be met and which can be slightly modified if needed to reduce time and costs involved. Here are some general tolerance guidelines:

General tolerances for CNC machining in metal and plastic
Plastic injection molding tolerances
Reference charts for CNC metals and plastic injection molding materials
General tolerance for metal 3D printing is +/- 0.5mm
Shrinkage rate of +/- 0.15% is to be expected for vacuum casting
All manufacturing and technical specifications need to be clearly specified in the 2D drawings in order to be followed.

contact us for the reference charts

7. Q: How does Tinheo ensure the quality of my parts?

A: Once your order is confirmed, we will perform a full Design for Manufacturing (DFM) review to point out any issues that our engineers feel may affect the quality of your parts.
All incoming materials are inspected and verified with a suite of testing equipment.
Final inspection reports before shipment.
We have the ability to share inspection data with you in real-time so we can work together to address any quality issues you may have during production.

8. Q:What type of design files does Tinheo accept for quoting?

In order to provide an accurate and timely quote, we only accept 3D CAD files in STL, STEP or IGES format. 2D drawings with reference dimensions must be in PDF format. We must receive complete manufacturing information as part of this technical documentation. Informal communication via SMS, Skype, email, etc., will not be considered as admissible for manufacturing purposes.

9. Q: How do I know my design will be kept confidential?

A: We of course will sign and adhere to any non-disclosure or confidentiality agreement. We also have a strict policy within our factory that no photographs are ever allowed of a customer’s product without express permission. Ultimately we rely on our reputation of working with hundreds of thousands of unique designs over many years and never allowing any proprietary information to be disclosed to a third party.

10. Q:How do I know my design will be kept confidential?

A: We do not provide design services. You are responsible for submitting 2D and 3D CAD drawings, and we can then provide a Design for Manufacturing review upon receiving your order. Read how to prepare your CAD drawings for manufacturing.

11. Q:Can I use my own master model for making duplicate copies for vacuum casting or CNC machining?

A: Yes, master models are used to create silicone molds for vacuum casting and can be made from any rigid solid that can withstand heat up to 100° C. Models used for CNC machining will be 3D scanned to create a CAD/CAM program for production.

12. Q:Can I use my own material for production?

A: Yes, customer-supplied material is fine so long as it fits with our machine capabilities.

13. Q:How does Tinheo compare to other suppliers on price?

A: Although direct comparisons are difficult, Tinheo’s prices will be typically 25-45% less for plastic injection mold tools and CNC machined / turned parts when compared to suppliers in North America and Europe.

As compared to Chinese suppliers, we choose to not to compete on price but to offer the highest levels of quality, rapid response and professional results

14. Q:Are lead times in working days or calendar days?

A: Lead times are quoted in calendar days. As per our Terms and Conditions, quoted lead times commence only after completion and confirmation of design for manufacturing review and the beginning of actual production.

15. Q: Can Tinheo passivate my parts?

A: Passivation is a treatment that changes the surface chemistry of some kinds of metals. We offer passivation for corrossion protection, durability, cosmetics and more.

16. Q:Can Tinheo provide optical quality on my plastic parts?

A: Yes. We offer a special vapor polishing service to achieve high transparency for your clear plastic parts.

17. Q:How can I pay Tinheo?

A:Tinheo accepts payment in two ways:
Bank to bank wire transfer. Tinheo has accounts.
Tinheo can send you a PayPal invoice and you can use your PayPal account or credit card to pay.

18. Q:What if I am not completely satisfied with the parts I receive?

A: We guarantee our materials and workmanship based on the terms of the initial order and the information provided by you. Any disputes based on a subjective determination shall be brought to the attention of management who will act in good faith to provide you with complete satisfaction. Our continuing business relies on earning your confidence in our ability to meet and exceed any reasonable expectations.

19. Q:Can my company get credit with Tinheo?

A: Rapid prototyping customers must pay in advance for the first three orders, after which we will consider giving 30 days credit. Except in very special cases, all tooling orders require a 50% deposit in advance. Typically the balance must be paid after T1 approval of samples.

20. Q:How much import duty will I need to pay for my goods?

A: There is no single answer to this question but a few rules apply. For customers in Australia, new CHAFTA regulations allow for a progressive roll-out of duty-free import into Australia. Import duties vary widely between countries, and are dependent on the type of good being imported. Most countries in the world conform to the international Harmonized System (HS) codes that categorize virtually all commercial trade goods.

21. Q:Does Tinheo insure delivered goods?

A: No, we do not insure deliveries. However, you are free to use your own insurance.

22. Q:Does Tinheo provide export molds?

A: Yes. However, we must explain that our tooling is manufactured to be compliant with our Modular Unit Dies (MUD). This means they are a uniform base size, so the customer must be prepared to receive tools in that size to fit into their own machines.

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